FAQS

What is SlabWare?

SlabWare is a cloud-based inventory management and e-commerce software package developed specifically for the stone industry. Our goal is to increase the sales of our customers by helping them to organize and manage their inventory and make it available at a custom online store.

Choose Your Domain

Once you decide to acquire your SlabWare system the next step is to choose the domain you’d like to use for your new website. This domain can be anything, for example inventory.yourcompanyname.com. If your company already has a website that you want to keep you can simply link from there to the inventory section of your SlabWare website.

We’re ready to assist you and once you give us your approval we can have your website ready to go within 48 hours.

QuickBooks Sync

SlabWare can sync all your inventory and accounts payable.

QuickBooks Integration

With our new QuickBooks integration system SlabWare can now sync all your inventory with your accounts receivable. We added this feature to make both your sales and inventory management routines faster and more practical.

How Does QuickBooks Integration Work?

Everything you need to sync QBO with SlabWare can be done from your backend system. Some of these features include:

• Import Account: Easily import all inventory, income, and expense accounts in SlabWare

• Export Inventory: Export all your inventory from your SlabWare system to QBO.

• Import Customer: Search and add customers and clients from QBO to SlabWare

• Export Order: Create groups of orders (ex. Hold or Sold) and export them from Slabware to QBO.

• On/Off Button: Easily pause/unpause automatic bundle registration to QuickBooks.

Online Inventory For Your Customers

One of the main purposes of SlabWare is to give you the ability to show your inventory directly to your customers on your SlabWare website. You can choose to give as much or as little information as you like with photos, prices, dimensions, quality notes and more available.

Increase Your Sales

SlabWare is a unique e-commerce tool for the stone industry. By providing the online features mentioned above it’s possible to greatly increase your sales. Once your customers see how easy it is to browse your inventory you’ll see them returning to your site again and again. It frees them from having to rely on calls, emails, or showroom visits to view and select slabs. They can do it from the comfort of their own home or anywhere with an internet connection.

How do I get my website?

Once you decide to acquire your SlabWare system the next step is to choose the domain you’d like to use for your new website. This domain can be anything, for example inventory.yourcompanyname.com. If your company already has a website that you want to keep you can simply link from there to the inventory section of your SlabWare website and still use all the inventory management and sales features behind the scenes..

How long does it takes for the system be online?

Please notice that our system is ready for you to use and whenever you give us your approval we can deliver your website within 2 days (48 hours).

We’re ready to assist you and once you give us your approval we can have your website ready to go within 48 hours.

Is there a contract or service agreement we need to sign?

No contract or minimum term. If you’re not completely satisfied we can cancel at any time.

Can I print my own labels or slab tags?

SlabWare has integrated QR code label printing, readable with any smartphone or tablet.

Our Concept

SlabWare is the only online inventory management system specifically designed for the stone industry. SlabWare offers the best in inventory management as well as the ability to display your materials to customers on your own SlabWare website. This ability to show (and sell!) materials 24/7 is a key element of SlabWare’s vision.

Exporter Version:

This version of SlabWare is designed for business selling in quantities from bundles to full containers. The inventory and order management software packages are focused on the export industry and managing the information specialized to that sector.

Distributor Version:

This version of SlabWare is designed for companies that import materials and distribute them locally in slab or multi-slab quantities. The software suited is tailored to this business model. Most of our customers for the distributor version are located in the US or Canada but we’ve adapted our software to be suitable for any country in the world.

Fabricator Version:

This version of SlabWare was designed specifically for fabricators and has a suite of tools that you can use. These include a kitchen visualizer for your clients, online quoting for end users, job tracking, scheduling, and more.

What languages is SlabWare available in?

Currently our system is only available in English and Portugese but the backend can work in and can display in any currency you choose and with both metric and imperial measurements.

How much will a license cost?

For pricing information please contact your SlabWare representative or email us at system@slabware.com.

What are the subscription options for SlabWare?



• Monthly (1 month)

• Quarterly (3 month)

• Semi-Annually (6 month)

• Annually (12 month)

Which payment options do you accept?

For international transactions our office will send you an invoice to be paid via PayPal. Simply create an account there, add your credit card, and pay.

What services are included with my SlabWare subscription?

• Cloud Server • Domain Name / Website Address • Full “Front End” Customer Facing Website • Complete “Back End” Inventory Management System • Training & Maintenance • Mobile App for iOS and Android Phones & Tablets (Distributor & Exporter Versions Only)

My business has more than one location. Do I need to purchase more than one subscription?

Yes. SlabWare’s software license requires that you have a separate SlabWare system at each of your locations in order to use the Multiple Location Management features of the software. Each system requires its own subscription.

What are the penalties for not complying with software licenses?

Software is protected by intellectual property laws which vary by country.. Most countries impose stiff fines and penalties for copyright infringement.

Can I switch from the Fabricator Version to the Distributor Version?

While we’re happy to let you use any version of the system you prefer we want to make sure you understand the different designs of our systems. The distributor version is designed to sell whole slabs and for the customers of the distributor to be able to log in, view slabs and prices, and buy immediately. The backend features of this version are well suited to this business model.

The fabricator version, in contrast, is designed with maximizing profits in mind and has built-in support for remnants and less-than-slab quantities. It allows your customers to view your materials but not see prices unless you choose. This lets you control the flow of information to your customers and maximize sales at the same time. Feedback from our fabricator customers about the Fabricator Version of SlabWare have been overwhelmingly positive.

Can I switch to other versions during my subscription?

Yes, you can switch at any time.

Is there a charge to change my subscription?

No. Changing to a new version of SlabWare is free. We’ll simply invoice you for the cost of the new module when your billing cycle is due.

Which devices can I use slabware from?

You can use SlabWare from any devices with an internet connection including computers, smartphones, and tablets.

Can we use our own logos and colors on our SlabWare website or do we need to work from your template?

Once you subscribe to SlabWare you’ll be able to set up your website with your companies logos, colors, and personalized information and achieve any look you desire.

How will we upload photos? Do we need to go through you or can we do it ourselves?

You always manage your own inventory photos. Your settings can make sure that any photo uploaded on your backend is automatically displayed on your front end website but you have control over who can see what. You never need us to make things visible or hidden for you.

Can we use SlabWare to manage our inventory? Can it automatically add slabs as they come in and are sold and keep an updated inventory?

SlabWare was designed from the ground up as stone industry inventory management. You’ll be able to control all your slabs that are available, held, sold, or on consignment with your customers. You can create reports, invoices, profit statements, and much more. SlabWare is the premier choice for inventory management.

Are there any other accounting tools available? Can this system calculate local taxes and accounts payable?

No. SlabWare is designed for the inventory management and sales activities of your business. You’ll need a separate system to use for local financial transactions and accounts payable. As we integrate with QuickBooks for your AR needs we recommend also using them for your AP needs.

Customer Contact & Outreach (Available in the Distributor and Exporter Versions Only)

The distributor and exporter versions of SlabWare have many features that can improve your relationships with your customers. Our CRM (Customer Relationship Management) modules can send personalized emails to your customers with special offers, track their logins and monitor their traffic on your website, and allow customer order tracking and document creation. Invoices, packing lists, and requests for payment can all be be sent direct from SlabWare.

What kind of reports can I generate?

SlabWare can automatically generate most reports you’ll need for your business. Some examples include slab activities and status updates, lists of held, sold, or consigned materials, or groupings based on any criteria you choose. The distributor version can also generate customer lists, order lists, pending and past due payments, open invoices, and more.

What database is SlabWare utilizing for its backend operations?

SlabWare uses the latest in software. It’s entirely cloud-based and features ASP.net, C#, JQuery, Ajax, and other components.

How can I get a trial to try out for myself?

All of the SlabWare versions have free trials available. Simply go to the Product Trials page on slabware.com and select the version you’re interested in. Sign up for the free trial and we’ll email your login information.

Do I need an internet connection to use SlabWare?

Since Slabware is cloud-based it requires an internet connection to operate.

Can I use SlabWare from any device?

Yes, you can login to your own SlabWare front-and-back-end systems from any computer using your login and password.

Privacy Policy

Privacy Policy

SlabWare built the SlabWare Fabricator app as a Commercial app. This SERVICE is provided by SlabWare and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at SlabWare Fabricator unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2020-07-31

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@slabware.com.